“High touch” used to come from a concierge or customer service agent. Today, it can stem from technology, so long as it gives the customer “what they want at that moment when they need it.”
http://dlvr.it/TSHY1T
“High touch” used to come from a concierge or customer service agent. Today, it can stem from technology, so long as it gives the customer “what they want at that moment when they need it.”
http://dlvr.it/TSHY1T
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